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Terms & Conditions

  1. Introduction

Welcome to the Hot Spot Stoves website (“Website”). These terms and conditions (“Terms”) govern your use of our Website and the purchase of products and services from Hot Spot Stoves, located at Unit 19a, Pallion Way, Sunderland, SR46NS (“Company”). By accessing the Website and making a purchase, you agree to abide by these Terms. Please read them carefully.

  1. Account Registration

a. To access certain features of the Website, you may need to create an account. By creating an account, you agree to provide accurate and up-to-date information during the registration process.
b. We are committed to GDPR compliance. By creating a customer account, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and GDPR regulations.

  1. Ordering and Payment

a. By placing an order, you make an offer to purchase the products or services indicated in the order.
b. Prices are listed in GBP (£). Hot Spot Stoves reserves the right to change prices at any time.
c. We accept the following payment methods, including but not limited to: Clearpay, Klarna, Stripe, GoCardless, and subscription payments for products and services. By using these payment methods, you consent to the processing of data by these payment processors in accordance with their respective privacy policies.
d. Your order will be processed upon receipt of payment.

  1. Subscriptions

a. Hot Spot Stoves offers subscription services for certain products and services. By subscribing, you agree to pay the recurring subscription fee at the specified intervals.
b. You may cancel your subscription at any time by following the cancellation process outlined in our Subscription Cancellation Policy.
c. Hot Spot Stoves reserves the right to modify or terminate subscription services with notice to subscribers.

  1. Booking Services

a. Hot Spot Stoves offers services that are not deliverable products, such as installation or maintenance services. By booking these services, you agree to the terms and conditions outlined in our Service Booking Agreement.
b. Cancellation and rescheduling policies for services will be specified in our Service Booking Agreement.

  1. Storage of Customer Data

a. Hot Spot Stoves may store customer data, including personal and transactional information, in internal invoicing systems that are kept offline and away from network access.
b. We are committed to safeguarding customer data and employ strict security measures to protect this information from unauthorized access.

  1. CCTV On-Site

a. For security and safety purposes, Hot Spot Stoves utilizes Closed-Circuit Television (CCTV) on-site at our physical location.
b. CCTV footage may be recorded and monitored to ensure the safety of our premises, employees, and customers.
c. By visiting our physical location, you consent to the presence and use of CCTV cameras for security purposes.

  1. Quotations and Customer Follow-Up

a. Hot Spot Stoves retains quotations provided to customers for record-keeping purposes.
b. We may contact customers to follow up on quotations, provide additional information, or offer assistance with their purchase decisions.

  1. External Review Body

a. Hot Spot Stoves utilizes an external review body to monitor and improve our service quality.
b. By making a purchase on our Website, you consent to your purchase details being shared with the external review body for the purpose of collecting feedback and reviews.
c. You have the option to opt out of sharing your purchase details with the external review body during the checkout process.

  1. Passing Customer Data to HETAS

a. Hot Spot Stoves may pass customer data, including personal and transactional information, to the governing body HETAS for the purpose of complying with building regulations and stove installation registration requirements.
b. This data may include details related to stove installations completed by our company.
c. We ensure that all data passed to HETAS is done in accordance with applicable data protection laws and regulations.

  1. Shipping and Delivery

a. Shipping costs and estimated delivery times are provided at checkout.
b. Hot Spot Stoves is not responsible for delays or non-delivery due to unforeseen circumstances.
c. Risk of loss and title transfer to you upon delivery of the products.

  1. Returns and Refunds

a. You may return products in accordance with our Returns & Refund Policy.
b. Refunds will be issued in accordance with our Returns & Refund Policy.

  1. Privacy and Data Security

a. Your personal information will be handled in accordance with our Privacy Policy.
b. We use Google Analytics to collect and analyze user data on our Website for the purpose of improving user experience and marketing efforts. By using the Website, you consent to the processing of data by Google Analytics in the manner described in our Privacy Policy.
c. We use Clearpay, Klarna, Stripe, GoCardless, and other payment processors for transactions and subscription payments. By using these payment methods, you consent to the processing of data by these payment processors in accordance with their respective privacy policies. Data passed to these payment processors may include payment details and transaction information.
d. We are committed to GDPR compliance and protect your data accordingly. For more information about how we handle your data, please refer to our Privacy Policy.

  1. Intellectual Property

a. All content on the Website is the property of Hot Spot Stoves and is protected by copyright and other intellectual property laws.
b. You may not use, reproduce, or distribute our content without prior written consent.

  1. Order Cancellation

a. Hot Spot Stoves reserves the right to cancel any order that we feel necessary, including but not limited to orders with pricing errors, shipment issues, or stock discrepancies.
b. In the event that we cancel your order, we will provide a full refund of any payment made.

  1. Limitation of Liability

a. Hot Spot Stoves is not liable for any direct, indirect, or consequential damages arising from your use of the Website or the products/services.
b. Our liability is limited to the purchase price of the products or services.

  1. Termination

a. Hot Spot Stoves may terminate your account or access to the Website at its discretion.
b. You may terminate your account by notifying us in writing.

  1. Governing Law and Dispute Resolution

a. These Terms are governed by the laws of England and Wales.
b. Any disputes shall be resolved through arbitration in accordance with Arbitration Rules.

  1. Changes to Terms

a. Hot Spot Stoves reserves the right to update these Terms at any time.
b. You are responsible for reviewing the Terms periodically.

  1. Contact Information

Hot Spot Stoves
Unit 19a, Pallion Way, Pallion Industrial Estate, Sunderland, SR46NS
Email: hello@hotspotstoves.co.uk
Phone: 0191 533 0801

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